Frequently Asked Questions (FAQs)

🛍️ Ordering

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive a confirmation email after successful payment.

Q: Can I change or cancel my order?
A: Orders can only be changed or canceled within 2 hours of placing them. Please contact us immediately.

🚚 Shipping & Delivery

Q: How long does delivery take?
A: Standard delivery takes 4–7 business days. Express shipping (if available) takes 2 –3 days.

Q: Do you offer international shipping?
A: Currently, we only ship within India. For special international orders, contact us directly.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via SMS or email.

💳 Payment

Q: What payment methods are accepted?
A: We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD).

Q: Is online payment safe on your site?
A: Yes, all payments are processed securely via trusted gateways like Razorpay or PayPal.

🔄 Returns & Exchanges

Q: What is your return policy?
A: Returns are accepted within 7 days for unused, unwashed items with original tags.

Q: Can I exchange an item?
A: Yes, exchanges for size or defects are accepted. Contact us within 7 days of receiving the product.

📞 Support

Q: How can I contact customer support?
A: You can reach us at:
📧 dulhansaree02@gmail.com
📞 +91 8866772713
⏰ Mon–Sat: 10 AM to 6 PM